Resolved: Calatlantic Homes - Avoid buying homes from Cal Atlantic
After a couple weeks, our customer service agent said she spoke with her manager and that they would fix our problems. She called all the contractors needed and fixed everything we asked for to our satisfaction including painting some areas, a bath tub chip - and some major stuff like a crack on a wall that was letting water in and damaged our ceiling.
The salesperson who told us lies is no longer with the company.
Our exterior is not what we asked originally, but it is still a beautiful home. I cannot say it was the best customer experience, but I have to recognize Darla in customer service who did everything she could to fix the issues we had and got them fixed.
From months in delays for construction, to the lies they told us, to building a different exterior than what we wanted to the zero response we have received to the warranty claims - it's simply not worth it to do business with this company. Take your money elsewhere, you'll be glad you did.
I wonder how long until we see a class-action lawsuit. We reported water coming into our home after a thunderstorm. We contacted them immediately, sent photos, called repeatedly. It's been weeks and they haven't even told us if they feel like fixing it or not.
We could have mold growing inside our home and they cannot care less.
Right before a year passed after we closed on our home we filed a list of items that needed to be fixed: unfinished surfaces, faulty, AC, etc. - they acknowledged our request but never fixed anything.
Reason of review: Warranty issue.
Monetary Loss: $15000.
Preferred solution: Let the company propose a solution.
Calatlantic Homes Pros: Home designs and layouts, Designs, Beautiful homes, Customization options.
Calatlantic Homes Cons: Warranty service, Poor paint works, Not delivering the home we paid for, Construction delays.
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